There is nothing more unsettling than sitting in front of your Smart TV to enjoy all the premieres of the well-known on-demand content platform and encountering problems on Netflix . Yes, there are times when the service fails and, why deny it, it is quite annoying.
And it is that, although it is undoubtedly the most successful on-demand multimedia content platform, nobody escapes the problems with Netflix . Especially when you are using a Smart TV. Yes, although our rates continue to rise , the usual problems in this OTT have not disappeared. Luckily, we are going to explain the best ways to solve all the errors that you can find when trying to access its catalog of movies, series, and documentaries.
Netflix problems: how to solve the most common failures on your Smart TV
Unfortunately, a lot of Netflix problems on a Smart TV, and explaining the problem and solution for each TV model is impossible. But we are going to show you different options that, most likely, will allow you to use the service normally again.
Sign out of Netflix and sign back in
The first step to do whenever there is a problem with Netflix is to close and open the application. Yes, the simplest solution is often the most effective. the app may have opened with some error. Therefore, close Netflix on your Smart TV and reopen it.
If it continues to fail, the ideal thing would be to try to close the session on the content platform under demand and re-enter your username and password. It can be a bit of a cumbersome process, especially if you have to type all the data with the remote control, but this action may solve Netflix problems on your TV.
Restart your Smart TV
Is the service still failing? Let’s try restarting our smart TV. No, we are not talking about turning our Smart TV off and on. What you should do is unplug the TV from the power and let it sit for five minutes.
There are models that allow the television to be unloaded by pressing the power button for 5 seconds when it is disconnected, but it is better to leave it without power for a few minutes. You will ensure that you are solving the Netflix problem.
With this action, what you do is restart your smart TV so that, if there are Netflix errors when playing content, they are solved. In this way, the parameters will have been restored, so the problem has probably been solved.
Reboot the router
Finally, if you see that the Netflix problem has not been solved on your television, you will have to restart the router. It is usually the option that fixes most bugs on the platform, but it is better to leave this option for last. More than anything because you will leave the whole house without Internet.
If you have to get to this point, the best thing you can do is, just like with Smart TV, disconnect the router from the power for a couple of minutes. Then, you reconnect it and wait for the television to recover the WiFi signal, unless you have it connected by cable. In that case, once the connection is restored, everything should work fine.
Do you have the television connected by WiFi and still giving Netflix problems ? Then try to connect it by cable. In this way, you will confirm that the failure is not caused by an instability in the signal that causes the platform to not be able to run correctly.
Don’t have a network cable? Try creating a Wi-Fi hotspot from your phone to see if this is how Netflix works. Do not play the movie for a long time, the data consumption is brutal, but at least you will be able to rule out that the problem comes from your router.
Rachel Maga is a technology journalist currently working at Globe Live Media agency. She has been in the Technology Journalism field for over 5 years now. Her life’s biggest milestone is the inside tour of Tesla Industries, which was gifted to her by the legend Elon Musk himself.