Koko supports users through chat apps like WhatsApp, Telegram, and Discord using co-written messages between artificial intelligence and humans. REUTERS/Dado Ruvic/Illustration

With the growing popularity of artificial intelligence and the integration of some of the most popular like ChatGPT in programs like the search engine MicrosoftBing, this software created by the company Open AI began to provide its services to other tools, Apps there websites who use their procedures to benefit others in various areas of their lives.

A psychological support tool called Size is one of the platforms that have integrated ChatGPT offer emotional and psychological support to people who need resources to take care of their Mental Health and have access to a Internet connection or at least to a data plan that allows you to connect with this artificial intelligence.

The function of this platform is to prevent people from endangering their health or life in the form of eating disorders, depression, among other adverse situations. According to Rob Morris, who is the co-founder of this platformstated in his official account of Twitter that until the first days of the year 2023, attempts had already been made to help more than 4,000 peoplewho used this virtual support tool for assistance.

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One of the data presented by Morris in Twitter indicated that “(Koko) uses an approach of ‘copilot‘ with humans overseeing the artificial intelligence as needed. This was done in approx. 30,000 posts (…) and those composed in this way were rated higher than those composed by only humans“, he assured.

Psychological help Koko using the artificial intelligence of ChatGPT.  (Capture)
Psychological help Koko using the artificial intelligence of ChatGPT. (Capture)

The way to use the platform it’s relatively simple. After entering the website official toolkokocares.orgusers will have to click on the Menu button at the top right of their screen and then on the option “Try Koko”.

After that, they will be redirected to a website with an automated chat model that will ask what support is needed and provide four choices: Mutual support, self-help courses, a safety plan or connection with crisis lines around the world, including countries of Latin America.

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In the event that the mutual assistance option is chosen, Size indicates that it is a way of helping oneself while helping others at the same time. Messages are not sent to ChatGPT directly, but instead go through a process of moderation by real people, who will co-write all submitted answers. According to Koko, you can opt for different ways of contact as WhatsApp, Telegram It’s included Discord.

Psychological help Koko using the artificial intelligence of ChatGPT.  (Capture)
Psychological help Koko using the artificial intelligence of ChatGPT. (Capture)

Despite this, and because co-written messages have been rejected by users, according to Morris, “a machine has not had human experiences, so reading that a message is being written message like ‘I understand’ or ‘It seems difficult’ is inauthentic”.

Another of the functions that Size and that instead of being based on artificial intelligence, it resorts to a narrower process of assistance to people who may have problems Mental Health even more complex than self-harm wishes, users will also be able to request contact with crisis lines operating in their country of origin.

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Even if this virtual tool and ChatGPT work mainly in English, this does not prevent people from finding data relevant contacts for different types of scenarios in the countries of Latin America such as Argentina, Colombia, Peru, Chile, Paraguay, Ecuador, among others.

Psychological help Koko using the artificial intelligence of ChatGPT.  (Capture)
Psychological help Koko using the artificial intelligence of ChatGPT. (Capture)

Each contact not only offers a number of Phone local, but also provides users with a direct link to the websites related associations or NGO who can offer professional assistance. In case users find themselves in such situations, it is better to resort to such instances instead of using virtual resources.

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