NEW JERSEY – The Passaic Valley Water Commission (PVWC) will restart water service cuts in April for customers who are behind on their water bills. The decision comes because the state program that avoided shutting down service during the winter months ended March 15.
According to the company, 9,000 properties in various cities, including Paterson, Passaic and Clifton, owe about $14 million in unpaid bills.
“We understand that these are difficult times for many of our customers, and we have done everything in our power to work with them and provide support where possible,” said Jim Mueller, CEO of PVWC. . “However, as a public service, we also have a responsibility to ensure that our customers pay for the services they receive.
PVWC also claimed to have made several attempts to notify customers of their outstanding balances.
How to avoid a cut or get help?
- PVWC Interest-Free Payment Plan: PVWC offers a simple, no-frills way to help customers catch up on their overdue water bills. They can call PVWC customer service at 973-340-4300 for more information and to register.
- Water assistance program for low-income households: The State of New Jersey provides financial assistance to eligible households. For more information, visit www.nj.gov/dca/dcaid. Additional program information is included below:
- To request assistance, visit the DCAid website.
- Allow at least 60 days for processing the request; additional information may be required. Please allow an additional 30 days for utility payment processing to apply.
- Once a claim is submitted, please contact PVWC Customer Service at 973-340-4300 to provide the claim number to avoid any service disruptions.
- Clients can check application status on the DCAid website by clicking on “returning applicants” and following the instructions.
- It is important to note that LIHWAP is not available for commercial accounts, probate or property management companies. Customers with questions about the program should contact the Community Affairs Department directly. Customers can also visit pvwc.com or call customer service at 973-340-4300 for more information.
- New Jersey Utility Assistance Hotline: New Jersey offers a hotline for a variety of health and social service needs. To learn more, visit this website or simply dial 2·1·1 anytime.
- Paterson Financial Empowerment Center: The City of Paterson offers free one-on-one financial counseling. For more information on the services they offer, call 973-321-1242 ext. 2280 or visit this website.