Globe Live Media, Tuesday, January 26, 2021
Thousands of Verizon Fios customers are getting furious over their Verizon internet service outage, mostly impacting those on the East Coast.
Down Detector, a website that offers real-time status updates on hundreds of services, showed more than 20,000 reports of issues with both landline and mobile internet.
Starting at approximately 11:00 AM EST, Verizon Fios users found they were no longer able to access popular services, such as Google, Slack, Microsoft Teams, Azure, and even Verizon’s own website and My verizon app to check for known outages.
Cities with the most reported issues included New York City, Philadelphia, Baltimore, Washington, D.C. and Pittsburgh, according to Down Detector.
Many people on Twitter are also reporting issues with their Fios service. Verizon’s support account has replied to some individuals reporting problems, saying that it has been “informed of a potential outage in the area.” The account also said there has been a fiber cut in Brooklyn, which could be the cause of the issues for some.
We have been informed of a potential outage in the area and our technicians are working to resolve as quickly as possible. You may visit https://t.co/MFnsE6wLnF for updates once the issue is confirmed.
— Verizon Support (@VerizonSupport) January 26, 2021
We have asked Verizon to comment, and the company says it’s looking into it now.
Travis M. Andrews is a features writer for The Washington Post. He joined The Post in 2016 as a reporter for Morning Mix. He was previously a travel and culture editor for Southern Living magazine, a contributing pop culture reporter for Mashable and the Week, and a contributing editor for the Syfy blog Dvice. He also has freelanced for magazines, including Esquire, GQ and Time. He is the author of the coming book “Because He’s Jeff Goldblum,” a semi-rumination and semi-ridiculous look at the career of the enigmatic actor and an exploration of the shifting nature of fame in the 21st century, to be published in November by Plume.