What is the purpose of the Rappi verification code that appears on certain orders?

Rap announced that as a protective measure for users, distributors and allies, it has implemented a verification code scheme to randomly validate orders placed through the app.

This is with the aim that they are delivered to the stipulated place and to the right person, but he stressed that the positive impact of this measure depends to a large extent on those who place orders through the app.

“verification code it is a number that appears randomly on the order tracking screen in the application in approximately 3 out of 20 orders. It is a security mechanism that allows verification of the delivery of the order by the delivery person and it must only be delivered once the delivery of the order has been validated at the address indicated, “said the application.

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For another, the application nunca le pedirá que comparta el código con ningún persona, if esto llega a ocurrir puede communication con el soporte por medio del icono qu’apparece en la parte superior derecha de la application y reportar qu’están pidiendo este dato en your order.

The recommendation they make from the app is to wait for the delivery person to arrive at the address selected in the app and only then send the verification code to the delivery person.

Along the same lines, they emphasize the importance of never sending a screenshot of the application where the code number can be seen. “If the delivery person is having trouble locating the delivery address for the order and asks you to send them a photo of the map that appears in the app, make sure the verification code does not appear on the capture screen,” he says.

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To do this, you can cut off the information contained in the code so that no one can access this number and that your order arrives more securely at the address you have indicated in the application.

One of the recommendations that emerges from the entity is that the allies do not need the verification code to deliver the order to the delivery person. If your food or item delivery person tells you that they need the verification code, you can contact the app support immediately.

Likewise, the deliverer will not need the code to reach your delivery address. From the moment the person in charge accepts your order, the person already knows the destination address and will not need any additional information to be able to deliver your item.

“The delivery person has the application’s chat as a means of communication with users, so we recommend that you do not share your phone number and contact the delivery person through the application. It coded verification, you can send it directly through the app when you receive the items,” the app mentioned.

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Finally, the general recommendation is that when you have an order, to which the system has randomly assigned a verification code, do not share the code with anyone until you are sure that the order has been delivered to the address selected in the app. .

If for any reason you are not the end consumer of the order you requested through the app, “confirm with the end consumer that you have received the order before sending the verification code to the delivery person. Likewise, we invite you to communicate directly with the support team in the application when you have any problems with an order or with the verification code,” he concluded.