Strike at Aeromar: how to receive compensation if your flight has been canceled

The cessation of the activities of Aeromarwhich began on February 16, due to the payment slip salaries of its workers, as well as contracts with the Mexico City International Airport (AICM), touched hundreds of people who had booked a flight with the Mexican airline founded in 1987.

According to the Office of the Federal Consumer Attorney (prophecy), at least 528 people had their flights canceled during the first day of strike; however the company sold more than 4 thousand 900 tickets with flight dates through November 2023.

Thus, the director of the agency, Ricardo Sheffieldcalled on affected customers to come together and launch a class action against Aeromar. He even indicated that the airline was already the subject of a collective lawsuit, which today has a favorable solutionin which the bankrupt company is sentenced to damage repair consisting of a refund of the full price they paid for the ticketplus 20% extratogether with legal interest at the rate of nine per cent per annum.

It is a legal tool that is exercised in the defense and protection of consumers whose rights or interests have been violated by a company. Affected users can join a class action from the time Profeco notifies consumers of the class action’s admission, or up to 18 months after the Attorney General’s Office notifies consumers of the decision resolving it. .

Affected persons wishing to join the class action against Aeromar before Profeco must submit the express consent formIn addition to a free document signed by the passenger, he must indicate the time, manner and place in which the acts committed by the airline took place, he must also provide documents proving the consumer relationship such as tickets, electronic tickets, account statements, bank transfers, purchase confirmation emails indicating the date, destination, passenger and amount paid, among others.

All documents must be presented to the office of the General Directorate of Membership Contracts for Collective Defense and Telecommunications of Profeco, located at Av. José Vasconcelos n° 208, 14th floor, Colonia Condesa, City Hall of Cuauhtémoc, Mexico City. However, for those located throughout the Republic, they may choose to email the information to [email protected].

You don’t necessarily have to go through the same circumstances as Aeromar to experience a flight cancellation. THE delays and cancellations These events are common at airports, but airlines must help or compensate those affected before such situations occur.

According to the Civil Aviation Act and the Profeco, if the delay is attributable to the airline and lasts between one and four hours, the latter must compensate the passenger; the user must access at least food and drink for the duration of the delay, in addition to discounts for subsequent flights to the same destination, however if the delay is longer than two hours, but shorter than four hours, the discount for subsequent flights tickets shall not be less than 7.5% of the ticket price.

On the other hand, if the delay is more than four hours or if you suffer a cancellation, you have the possibility of choosing between the reimbursement of the price of the ticket or the part of the journey not made, plus compensation; or be transported on a substitute flight, in addition to food and, if necessary, accommodation and transport from the hotel to the airport; You can also opt for a flight after the date to the same destination and compensation, whatever the option, the compensation must not be less than 25% of the price of the ticket or of the part of the trip not made.

If you have a problem with the airline you purchased your flight from, Profeco can assist you. To do this, you can request assistance from the service modules of the General Prosecutor’s Office or you can proceed online with the companies registered on the platforms of Conciliat.