Reports: T-Mobile customers experience outages in the US

BELLEVUE, Wash. (AP) — Customers of wireless carrier T-Mobile US Inc. reported widespread service outages in the United States Monday night, according to industry websites.

Postings on Downdetector.com and Product-Reviews.net indicated T-Mobile service outages in various parts of the country. Many Twitter users have also reported issues.

Many messages from users said their service had gone into “SOS mode”, meaning they weren’t directly connected to a network but could make emergency calls.

T-Mobile’s president of technology, Neville Ray, posted a statement about the outages on Twitter on Tuesday.

“We have seen significant improvements and are functioning at near normal levels,” Ray said. “Our teams continue to follow up and we greatly appreciate everyone’s patience. We apologize for any impact this issue may have had on our customers.”

The company did not immediately provide details on the reason for the outage or its extent.

Downdetector.com published a graph tracking service complaints over the past 24 hours, showing a peak of over 69,000 reported outages over a two-hour period.

Comments posted to the web came from users in Arizona, California, Colorado, Florida, Hawaii, Kansas, Nebraska, North Carolina, Oklahoma, Texas and Washington.

Similar complaints on Product-Reviews.net came from some of those same states, as well as Alabama, Connecticut, Idaho, Minnesota, New York, Nevada, and South Carolina, among others. .

Many messages indicated that the service had been restored.