Profeco closed and fined a million pesos self-service store for checking goods and tickets

By a declaration, the Federal consumer prosecutor (Profeco)reported that a branch of the The Grocery Fox Group located in the town hall of Álvaro Obregón, he was closed three daysfor various complaints filed by customers of the store.

And it is said that the store located in Mexico City, has had various complaints in recent days for engage in abusive business practices to the detriment of consumers review merchandise that they had already purchased when they left the establishment.

In response to this, the agency has put in place various verification visitsin order to deal with complaints for which it has been found that the company reviews the ticket of the product purchased from consumers, as well as its goods and products or goods already paid for and paid for and this, in the exit area of ​​the company, a commercial practice qualified as coercive and which may affect a “collective” of consumers.

He reported that this behavior was repeated, without the establishment having ruled on the regularization of the samefor which an administrative resolution was issued in which an economic penalty was imposed on the enterprise in the amount of one million pesos, as good as Total closure of the establishment for three calendar days.

The branch, which was closed on Friday, is located in the Av. del Rosal 264, Molino de las Rosas neighborhood, CP 01470, Álvaro Obregón Town Hall, in Mexico City. The closure will be lifted on Next Monday, February 27.

This is not the only case that has occurred of a store being penalized for reviewing purchase receipts. And it is that on September 23, 2022, the prophecy reports that he did the total closure and for a period of three days of a store of the Sam’s Club chainsituated at Bordo de Xochiaca Avenue No. 3in the Ciudad Jardín Bicentenario district, municipality of Nezahualcoyotl, State of Mexicojustifying abusive practices, for which he also had to pay a million pesos.

The body, led by Ricardo Sheffield Padille, He pointed out that a few days earlier he had received complaints about self-service stores New Mexico Walmart, owner of said stores, who “engages in abusive practices”.

“The foregoing, due to abusive commercial practices to the detriment of consumers by review the merchandise they have already purchased as they leave the establishment,” He emphasized unity at that time.

He explained that as a result of the visits made, the defenders of the trust verified the following: “the said company in the departure area asks consumers for their sales receipt to review merchandise despite the fact that said merchandise has already been purchased and paid for by consumers, stopping them for compare your ticket with the merchandise purchased; which is considered an act of unjustified inconvenience for the consumer, and does not comply or may not comply with the provisions of Article 10 of the Federal Consumer Protection Act.

For this reason, Mexico’s New Walmart has been the subject of the administrative procedure referred to in Article 123 of the Federal consumer protection lawConsequently, the procedure was followed in all its stages, and since no case was pending, an administrative resolution was ordered to be issued.

In view of the foregoing, on the date September 23, 2022the notification of the administrative resolution and the execution of the closure of three calendar daysusing 40 stamps for this purpose, it is important to note that said sanction will be lifted on September 26, 2022,” he concluded in his statement.

There prophecy considers that the examination of the purchase ticket and the products purchased in the establishments is a act of unjustified inconvenience to the consumer. The agency explains that this measure violates the Article 10 of the Federal Consumer Protection Act, which prohibits suppliers of goods or services from engaging in practices contrary to the the liberty, security or integrity of the person, under the pretext of a search.