Sony has announced its plans to end personalized support for PlayStation customers via Twitter.

As of August 1, the company’s individual accounts for Europe, Australia & New Zealand, and the Americas will no longer be available to handle player support requests.

Today, customer support is available 24 hours a day to millions of users and has been in operation for more than a decade. The service serving the Americas, for example, currently has 1.7 million followers and has been running since 2010.

From now on, PlayStation users will be directed to the company’s official website and one of its support channels on YouTube.

As you can see from the responses to the account’s tweet on the matter, embedded below, the response to the news was quite mixed.

Some users weren’t particularly happy about having to go elsewhere, though others noted that Sony’s support via the social media platform was poor – particularly when it came to PS Plus issues – and that the removal little changes. It is also seen that many applicants are still trying to squeeze out one last individual support before the end of the month.

Whether this move is indicative of something broader, of course, remains to be seen.

Sony, as we say, continues to support alternative methods for customers to contact it, but it’s never ideal to see something that serves a dedicated community, especially one that people continue to clearly trust to resolve their issues, get canceled. technicians with the company’s consoles.

Let’s hope individual support remains as accessible as Twitter has shown. And if not, you can always check out our hidden PS5 tips and tricks to fix your issues.

Categorized in: