The Vizio TV does not connect to the wireless network The problem can be caused by several factors. It could be caused by a glitch in the TV software, a setup problem, or even a problem with the Internet connection. To fix this, you will need to go through a series of troubleshooting steps.
Vizio is an American company best known for its consumer products for television and soundbar. The company is best known for its new range of smart TV products that can connect to the Internet. Their top-of-the-range Vizio smart TV models use OLED displays and have 4K resolutions while their affordable smart TV models use Full HD resolution LED displays.
When you buy one of the Vizio smart TV models you will need an internet connection to be able to take advantage of its features. It is best if you already have a home wifi network so that the smart TV can connect to it wirelessly allowing you to enjoy your favorite streaming services.
What to do when the problem occurs with Vizio TV not connecting to Wi-Fi
One of the problems you may experience with your Vizio smart TV is when it appears to be not connecting to your Wifi network.
You will know that you are experiencing this particular problem when the streaming show you are watching suddenly stops. This usually means that the internet connection is not working or that the Vizio TV wifi connection has disconnected from the router.
Here is what you need to do to fix this problem.
Solution 1: Check your Wi-Fi connection
The first thing you will need to do in this case is to check your Wi-Fi connection as this could be the cause of the problem. To perform this step you will need another device such as a smartphone or laptop connected to your wifi router.
- Open a web browser on your computer or phone.
- Go to speedtest.net .
- Press the Go button.
- Wait for the speed test results to finish. The important details you need to get are the download and upload speeds. Compare the results you get against the recommended speed of the following streaming platforms.
- Netflix: 3 Mbps for SD quality, 5 Mbps for HD quality and 25 Mbps for Ultra HD quality
- YouTube TV: 3 Mbps for SD quality, 7 Mbps for HD streaming, and 13 Mbps for reliable HD streaming with multiple streams
- Hulu + Live TV: 8 Mbps or higher for a reliable, high-quality viewing experience; multiple simultaneous streams may require more bandwidth
- Disney +: 1.5 Mbps for library content, 5 Mbps for 4K content, and 8 Mbps for live streams
- Amazon Prime Video: 1 Mbps for SD quality, 5 Mbps for HD quality and 25 Mbps for Ultra HD quality
In case you have slow internet speed on your Wi-Fi network, you should consider calling your internet service provider for technical support.
Solution 2: Turn your smart TV and Vizio router off and on again
The problem may be caused by a software glitch or a problem with the router settings. This can be easily remedied by running a power cycle.
- Press the power button on the Vizio TV remote to turn off the TV.
- Unplug the Vizio smart TV’s power cord from the power outlet.
- Unplug the router’s power cord.
- Wait a minute before connecting the Vizio smart TV and the router.
- Turn on the router.
- Wait a minute after the router is powered on, then turn on your Vizio smart TV.
- If your Vizio smart TV has previously connected to your Wifi network, it will automatically connect to it.
In case this is the first time that the smart TV will connect to your Wi-Fi network, you will need to enter the correct Wi-Fi password to connect to the wireless network.
Solution 3: Enable DHCP on your Vizio TV
Dynamic Host Configuration Protocol or DHCP for short is responsible for assigning IP addresses to each device connected to the network.
Your Vizio TV must have a unique IP address so that it has no problems with its internet connection.
To make sure it has a unique IP address, you need to enable the Dynamic Host Configuration Protocol setting on your TV.
Press the menu button on your Vizio TV remote control.
Go to Network
Select Manual Setup
Select DHCP
Make sure you enable the DHCP setting. If it is already enabled, disable it and re-enable it again. This updates the DHCP settings.
Solution 4: change your Wi-Fi password
If many devices are connected to the wireless router, this could cause connectivity problems.
To check if this is what is causing the problem, you should try to change the Wi-Fi password, then connect the TV to the network using the new password.
This will ensure that only the TV is connected to the router while other devices will not be able to connect.
To change your router’s wifi password, you need to consult your router’s manual on the exact procedure as different router models have different ways to do it.
While you are changing the password, you should also consider changing the router security to WPA-PSK [TKIP] encryption as this is what works best with your Vizio TV.
Once the password is changed, you need to forget the wireless Internet connection from the TV, and then reconnect to it using the new password.
Solution 5: Try using an ethernet cable
If your TV model has an available ethernet port, you should try using a wired connection using an ethernet cable to connect to the router.
If this solves the problem, the TV wireless adapter may not work. You will need to have it checked at a service center.
Solution 6: Perform a factory reset on the TV
As a last resort, you should consider doing a factory reset. This will restore the TV to factory settings. Note that if you have downloaded apps to your TV, you will need to download them again.
Click the Menu button on the remote control.
Select System.
Go to Reset and Admin.
To perform a factory reset, select Reset TV to factory settings.
Once the TV is running with the factory default settings, it takes you to the original setup screen. Perform the initial setup, then connect the TV to the wireless network and check if the problem persists.
Solution 7: Contact Vizio customer support
If the troubleshooting steps listed above fail to resolve the issue, contact Vizio Technical Support at 1-888-849-4623. You can also visit the Vizio Technical Support Website for help. If your TV is still under warranty, it can be repaired or replaced.
Final thoughts
It is generally quite easy to troubleshoot Wi-Fi connection problems on your Vizio TV. Most of the time a simple reboot will do the trick. Here are some tips to ensure you have the best viewing experience on your smart TV.
Make sure you are subscribed to a high-speed internet plan. The more bandwidth you subscribe to, the better it is for streaming shows.
Make sure the TV can receive a strong wifi signal from the router. If the signal strength it is receiving is low, you should consider investing in a wifi extender.
Make sure the smart TV is placed in a well-ventilated area away from any heat source. Heat can degrade the performance of the television’s electronic components and sometimes damage them.
Make sure you update your TV to the latest software version.