The food delivery service added a pop-up warning on its app for some customers who choose not to tip their delivery driver.
If you’re not willing to give some extra money to your DoorDash delivery driver, you might have to wait longer to receive your order.
The food delivery service has added a pop-up warning on its app for customers who choose not to tip their delivery driver.
“Non-tipped orders may take longer to be delivered – are you sure you want to continue?” the warning reads.
DoorDash delivery drivers, or Dashers, have the option to choose which orders they pick up. And because they receive 100% of the added tip, drivers are likely to prioritize the most profitable orders.
Non-tipped orders take longer for Dashers to accept, resulting in slower deliveries.
“While the vast majority of customers tip, offers that don’t include tipping may be seen as less desirable – this affects our entire community, leading to longer wait times for customers, orders sitting longer at merchants, and less value for Dashers,” a DoorDash spokesperson told NBC.
The company says it is currently testing the disclaimer in some regions and it does not appear for all users. The test is intended to ensure Dashers, customers and merchants are satisfied with their experience using the app, the spokesperson added.
DoorDash said it plans to analyze the results and feedback from the test before making a decision on its nationwide rollout.