After suffering from frequent crashes on their PS5s, a group of disgruntled customers want to take Sony to court over it.
Just last year, Sony faced legal action for selling faulty DualSense controllers, and now it’s faced similar accusations regarding the PlayStation 5 console. The lawsuit was brought by Christina Trejo from Illinois in the US, but it is also on behalf of other disgruntled PlayStation 5 owners, making it a class action lawsuit that anyone (in the US) can join. join.
Trejo and the other plaintiffs claim to have experienced frequent crashes, regardless of the game they were playing, which can lead to loss of save data, corruption, and potential damage to the overall system.
They argue that Sony has deliberately withheld information about this defect and is knowingly selling the console without alerting customers to the fact. As evidence, the lawsuit shares links to several disgruntled customer reviews and social media complaints regarding this specific issue, the first of which was made shortly after the PlayStation 5 launched in 2020.
It also cites articles providing self-fix instructions for dealing with the problem, the most recent of which was written just a couple of weeks ago, suggesting that this problem has persisted for the last two years.
As for why he thinks Sony is fully aware of the problem, he provided examples of customers who took advantage of the warranty period to send their console in for repair. It should be noted that Sony’s troubleshooting page on its website lists crashes during gameplay as a potential problem, one that makes you eligible for repairs under warranty. This is something that recognizes the demand.
PlayStation 5 warranties last 12 months, so plaintiffs have the right to demand repairs. However, his main argument is that Sony is not alerting customers to the problem before selling them the console and has not “taken any substantive steps to fix the problem.”
If Sony is found guilty, it would have to pay damages, although no specific figure has been suggested. It’s too early to tell if this will go to trial, as Sony can always settle the matter out of court.