Metropolitan: how to recover the balance of the card following a loss or theft

He Metropolitan is a public transport service that allows you to go from the south to the north of Lima, or vice versa, faster thanks to its exclusive track that avoids the well-known traffic of the Peruvian capital. To use these buses, you need the cards, which work like an electronic payment ticket and are the only way you can enter the system. In addition, they have a chip that stores personal and recharge data of users.

Now there are kinds of metropolitan maps and each must be requested according to the criteria or conditions of the user. For example, if you are at school, you can request the school card to benefit from advantages, such as a lower ticket than that established for the general public.

These cards can be recharged at stations in the MetropolitanSince Naranjal and Matellini, and there is no recharge limit. However, everyone can do this at their discretion on a daily, weekly or monthly basis. But what if my card is lost and stolen, can I recover my balance? We tell you in the following note. Before we leave you the types of metropolitan maps.

The Metropolitan has five types of smart cards, depending on the user’s profile:

General

It can be acquired by any Peruvian or foreign citizen; You don’t need personal requirements.

Custom

It contains the user’s personal data and can be blocked in the event of loss or theft by transferring the balance to a new card.

School

It has a preferential rate of S/. Main road 1.25 and S/. 0.25 feed path; valid Monday to Friday from March to December. It is personal and non-transferable. During holidays, Saturdays, Sundays and public holidays, a general tax equivalent to S/. 2.50, in accordance with Law No. 26271.

Misuse of this card constitutes a crime against public faith. If it is detected, it will be kept and canceled, without possibility of complaint for the rest of the academic period and the author will be criminally denounced.

In the event of loss or theft, the agent is responsible for blocking the card to prevent misuse. You can do this by calling 203-9000 or by visiting the Customer Service Center. To revalidate a new entry, they must wait 15 minutes. On the other hand, cards in poor condition and which have an illegible photo must be renewed, the cost is S/. 4.50.

University

It has a preferential rate of S/. Main road 1.25 and S/. 0.25 feed path; Valid from Monday to Saturday and until the expiry of the university card. It is personal and non-transferable. On Sundays and public holidays, the general rate is equal to S/. 2.50 according to Law No. 26271.

Misuse of this card constitutes a crime against public faith. If it is detected, it will be kept and canceled, without possibility of complaint for the rest of the academic period and the author will be criminally denounced. After the cancellation period, you can request a new card.

In the event of loss or theft, the holder is required to block the card to prevent misuse. Contact the Call Center 203-9000 or go to the User Service Center. Cards in poor condition and with an illegible photo must be renewed, the cost is S/. 4.50.

by disability

Allows payment at the validator for wheelchairs and elevators. The management and delivery of this document is free and the use of the service is free. The interested population must present their identity card and the yellow card of the National Council for the Integration of People with Disabilities (Conadis) at the counters of the stations of Naranjal (Independencia), Central (Cercado de Lima) and Matellini (Chorrillos).

Yes, but only in four types of cards: personalized, school, university and disability. In general, the balance cannot be recovered.

To do this, you can immediately call the call center.203-9000 years ago ask for the block to preserve the balance. The card balance will be replaced after 48 hours of processing the new card. This procedure can also be carried out in a personalized way in the Card Service Centers – CAT located in the two terminals (Naranjal and Matellini) and in the Central Station.