:quality(85)//cloudfront-us-east-1.images.arcpublishing.com/infobae/V6CJSKCWTJH4JMVPKUQ2J4H23Y.jpg "Lima metro: how to recover the balance of my train card following a loss or theft 1")
The service of the Lima Metro Line 1 It is one of the most used in the Peruvian capital, due to its great transport capacity and speed in terms of arrival time. In 2020, it was known to transport 550,000 people per day.
It has a route that connects two districts of Lima, located from one end to the other, on the one hand it is San Juan de Lurigancho and on the other, Villa El Salvador, whose approximate journey is 60 minutes. To use this service, individuals must use a map, previously recharged with coins to have a balance; However, these can be lost, what to do in these cases, what happens with the balance of the cards? Know the solutions to these problems.
Yes it is possible, but only if the card of the electric train your national identity document (DNI) has been associated.
How do I associate my electric train card with my ID? Go to the electric train website www.lineauno.pe and choose Association DNI. Fill in all your information and you are done.
1. Enter this link: www.lineauno.pe
2. Go to ‘Passenger Service’.
3. Select the ‘DNI Association’ option.
4. Choose the type of passenger you are, company or person and fill in all the required information. It is important to have the map of the Lima Metro Line 1 handy, since it will ask you for the code printed on the document. Remember to use updated data.
5. Finally, submit the information and the card will be registered in your name.
GIVEN: Remember that if the card has seven digits, you can add a zero at the beginning. You can also do this by calling the free line of the electric train.
If you have suffered the theft of your map of electric train or the loss of it, you will be able to recover the balance you had, but this will only be possible if the card was associated with your identity document.
To recover the balance, just follow three steps:
1. Block the electric train document by calling the toll-free Call Center number 0-800-111-21.
Remember that the opening hours are Monday to Saturday from 05:00 to 22:00 and Sundays and public holidays from 05:30 to 22:00.
2. Next, go to one of the two electric train passenger service desks at the following times:
Monday to Friday from 9:00 a.m. to 9:00 p.m.
Saturdays from 9 a.m. to 4 p.m.
Unlike the telephone line, the offices of Line 1 of the Lima Metro are not open on Sundays and public holidays.
3. Acquire a new electric train card, the cost of which is S/5.00 and make the change with the advisers of the Lima metro.
According to their page, they only have two passenger service offices and these are located in the Surco and Cercado areas of Lima.
Groove: Cabitos Station, located at the intersection of Aviación Avenue with Ovalo Higuereta (Cabitos)
Lima fence: Av. Locumba near the Presbítero Maestro cemetery. At the Presbítero Maestro station.