Avianca will continue to transport Viva Air passengers: this is what the airline announced

The vice-president of the network and airport operations, Julian Laverde Bermudezinformed the public through a video released in the official accounts that the passengers of live air who continue to have difficulties in their routes will continue to be assisted by Aviancasince the support that peaked on Monday March 6 would run until March 12.

Avianca confirmed to passengers that the company reiterates its desire to relocate travelers from live air voluntarily and free of charge ”Protection date extended for travelers with tickets issued through March 12.”

It was also mentioned that between February 27, when Avianca was forced to suspend its flights, leaving thousands of travelers stranded at airports across the country, Argentina and Peru, to date it has protected more than 22,100 Viva customersincluding 19,300 on national routes and 2,800 on international routes.

Likewise, he was informed by the directives which Avianca will work with him national government and the competent authorities to define the actions to be taken into account for the benefit of customers holding tickets live air for after March 12.

Since live air announced the suspension of its operations on national territory Civil aeronautics It has worked jointly with other air transport companies because in some airports there are still people who claim the violated rights and demand a solution to travel to the destinations they had planned.

Therefore with the situation Ministry of transportation on March 2, he reached relocate 13,064 people They represent 48% of travelers who found themselves affected by the low-cost company. Despite the attention paid to users, the authorities continue to work hand in hand with the air transport companies to transport them all as soon as possible.

Taking into account all that is still missing aeronautics generated a major announcement on Sunday, March 5, in which it highlighted travelers who purchased tickets with Long live and they still don’t have a solution to mobilize, since the contingency attention span has been extended by airlines to help citizens.

“There @AerocivilCol and airlines who jointly support the protection of passengers affected by the closure of operations of @VivaAirColagreed to extend the emergency measures until the next Wednesday, March 8 Understood”added the authority via his official Twitter account.

Some of the airlines that have joined forces to work and deal with stranded passengers include; Latam, Avianca and Satenaalthough they were initially integrated into the strategy Air and Wingo. All of these airlines have offered dedicated customer service seats and amenity seats on their flights, depending on availability, free of charge or free of charge.

To benefit from these advantages, passengers must have confirmed tickets oh reservations expressed For live air fly to the 12th of March and head straight to the airports. This trip will be made free of charge and in the order of arrival, on the flights of airlines with availability.

There Aerocivil concluded the information provided to the public, assuring that during the week it will assess each of the provisions to try to mitigate the impact on passengers who had scheduled trips with Live Air.

On Wednesday, March 2, the transport superintendence opened an investigation against Long live due to the damage suffered by passengers as a result of the shutdown of operations implemented by the airline. In addition, the entity has imposed an administrative measure in which it orders the airline to implement a service plan for users under which “compensatory measures” and any refunds that may apply.