Everything you need to know if you lost your documents during the pandemic

Taken from the Registrar’s Office

Since the covid-19 pandemic began, many of the measures that the different municipalities of the country have taken, such as the peak and the identification card, have implied that citizens must always have their identity documents at hand, from to do banking procedures such as even to market.

This is the reason why it is more feasible for these documents to be lost, however, due to the pandemic itself, doing the complaint and requesting these credentials in person can be very risky. For this reason, it is best to opt for virtuality, In Colombia, all document processing entities have the option enabled through the website.

The first thing to do if you lose your documents:

It is important to bear in mind that this constancy it cannot be used as a support for administrative or judicial proceedings.

In the event that you need to file a report for theft, fraud or identity theft, you must make it through another link www.policia.gov.co/denuncia-virtual.

Image by Free-Photos from Pixabay

How to process the new documents?

Colombian citizenship card: In the event that you have lost the Colombian citizenship card, you can enter the website of the Civil Registry and click on requesting a duplicate ID. The value is 46,050 pesos. By means of this modality they will give you a document equal to the one you lost, in case you want to change the photo and request a new one, you will have to go to the nearest Registry Office.

Special Permit of Permanence (PEP): If you are a foreigner and lost your Special Permit of Permanence (PEP) in Colombia, you must enter the Migración Colombia page and generate a duplicate. This procedure is free.

Driving license: Through the main page of the SIM you can manage an appointment to request a duplicate of your license, the entity has not enabled virtually to issue these documents. In order to get a new credential, you must bring your identity document or something that certifies that you are the owner of the document. A duplicate driver’s license for a car will cost $ 145,500, that for a motorcycle: $ 115,900.

Colombian passport: Through the Foreign Ministry page, you must request a copy of the lost document and attach the report of loss filed with the National Police, pay the value of $ 156,000 through the platform

Different versions of the document that certifies vehicle drivers in Colombia / (Bogotá.gov.co). 

Before doing the process to get new documents:

The Secretariat of Government and the National Police have banks of lost documents available to citizens, which have been taken there by citizens who find them Among the most commonly found documents are: identification cards, identity cards, driving licenses, passports, military book , property cards and professional cards.

Before filing the complaint for loss of documents, it is advisable to go to the Bank of Lost Documents of the Secretary of Government or check online if the document is there. You must enter the official page of the District Government Secretariat www.gobiernobogota.gov.co, select the icon of the Bank of lost documents, and type the required fields.

If the document is in this bank, it can be directed to the main headquarters of the Entity located at Calle 11 No. 8-17, from 7:00 am to 4:30 pm