Cognizant and ServiceNow have announced a strategic partnership aimed at driving the widespread adoption of AI-driven automation across various industries. This collaboration is expected to propel the growth of a combined business worth $1 billion for Cognizant and ServiceNow.
Enhancing Operational Effectiveness:
Cognizant’s ServiceNow Business Group will assist joint clients in overcoming challenges such as rising costs, increasing tech debt, manual processes, and sub-optimal customer experiences. By leveraging AI, the partnership aims to drive improvements in three key areas:
- Enriched operational effectiveness: The partnership will reimagine managed services, promoting business stability and enhancing IT effectiveness.
- Enhanced experience: Through the utilization of Cognizant Neuro®, a suite of AI-led platforms, siloed customer, employee, and business experiences will be transformed into a unified, total experience.
- Expedited innovation: By harnessing the power of Cognizant’s domain IP and ServiceNow’s industry solutions, faster innovation and time to market will be enabled.
Leadership Perspectives:
Ravi Kumar S, CEO of Cognizant, stated, “Firms across sectors aspire to improve their competitiveness, optimize operations, and deliver superior experiences. However, they often face challenges related to platform silos and manual workflows. Cognizant and ServiceNow are uniquely positioned to address these challenges through our deep industry expertise, enterprise AI solutions, and ServiceNow’s robust platform. Together, we will deliver innovative, cost-effective solutions that enhance the value of our clients’ products and services for their end customers.”
Bill McDermott, Chairman, and CEO of ServiceNow, emphasized the importance of AI-led transformation, stating, “Every CEO is currently engaged in an innovation race. The winners will be those who embrace AI-led transformation to reinvent their business processes. By combining the power of Cognizant’s solutions and services with ServiceNow’s intelligent platform for end-to-end digital transformation, we will expedite automation to tackle our customers’ most complex challenges. This will enable organizations across various industries, from healthcare and life sciences to financial services, to keep pace in this ever-changing environment.”
Integrated Offerings and Business Differentiation:
The multi-disciplinary Cognizant ServiceNow Business Group significantly expands the long-standing relationship between the two companies. Through this partnership, integrated offerings will be brought to the market, targeting the resolution of complex problems, operational automation, and the enhancement of employee and end-customer experiences through AI utilization.
By combining the power of the Now Platform® and ServiceNow’s industry product solutions with Cognizant’s domain expertise and intellectual property, clients will be empowered to move beyond isolated decision-making and leverage enterprise-wide data to drive enhanced business differentiation. Key benefits include:
- Elevating customer and employee experiences through generative AI and hyperautomation of ERP systems.
- Delivering next-generation service operations through cloud observability, AIOps, and strategic portfolio management.
- Optimizing workflows such as onboarding, credentialing, contract, and audit management to streamline inter-enterprise processes and facilitate real-time data exchange.
- Simplifying contact center management to drive personalized engagement and improve customer retention.
- Improving asset management for proactive maintenance and procurement.
- Enabling effective pathways to achieve net-zero emissions through ServiceNow’s ESG solution, which helps companies activate ESG strategies, programs, and initiatives, in conjunction with Cognizant’s IoT expertise and knowledge of ESG processes.
The strategic partnership between Cognizant and ServiceNow heralds a new era of AI-driven automation. By combining their strengths and expertise, these industry leaders are poised to drive significant advancements